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var(--t-fast)}.menu-item:hover{background:var(--surface-2);color:var(--text)}.menu-item.is-selected{color:var(--text);font-weight:500}.menu-item.is-danger:hover{background:var(--danger-soft);color:var(--danger)}.menu-item-icon{color:var(--muted);flex-shrink:0}.menu-item:hover .menu-item-icon{color:var(--text-dim)}.menu-check{margin-left:auto;color:var(--primary-2);flex-shrink:0}.menu-sep{height:1px;margin:5px 4px;background:var(--border-soft)}.menu-foot{padding:8px 9px 5px;margin-top:4px;border-top:1px solid var(--border-soft);font-size:11.5px;line-height:1.5;color:var(--muted)}.menu-empty{display:flex;align-items:center;gap:9px;padding:16px 10px;color:var(--muted);font-size:12.5px}.menu-identity{display:flex;gap:10px;padding:8px 9px 4px;align-items:center}.menu-identity-text{display:flex;flex-direction:column;gap:2px;min-width:0}.menu-identity-text strong{font-size:13px;color:var(--text)}.menu-identity-text small{font-size:11.5px;color:var(--muted);overflow-wrap:anywhere}.menu-identity-text .chip{align-self:flex-start;margin-top:3px}.notif-feed{list-style:none;margin:0;padding:0;max-height:380px;overflow-y:auto}.notif-entry{display:grid;grid-template-columns:8px minmax(0,1fr);gap:9px;padding:9px 9px 10px;border-radius:7px}.notif-entry+.notif-entry{border-top:1px solid var(--border-soft);border-radius:0}.notif-marker{width:6px;height:6px;margin-top:6px;border-radius:50%;background:var(--primary)}.notif-entry.is-read .notif-marker{background:var(--border-strong)}.notif-body{display:flex;flex-direction:column;gap:2px;min-width:0}.notif-body strong{font-size:12.5px;font-weight:600;color:var(--text)}.notif-entry.is-read .notif-body strong{font-weight:500;color:var(--text-dim)}.notif-text{font-size:12px;color:var(--muted);line-height:1.5}.notif-meta{display:flex;gap:8px;align-items:center;font-size:11px;margin-top:2px}.notif-link{color:var(--primary-2);text-decoration:none}.notif-link:hover{text-decoration:underline}.sidebar-top{display:flex;align-items:center;gap:4px;padding:14px 12px 10px}.brand{flex:1;min-width:0;padding:0;justify-content:var(--rail-justify)}.brand-text{display:var(--rail-stack)}.sidebar-collapse{display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;flex-shrink:0;border:1px solid transparent;border-radius:7px;background:transparent;color:var(--muted);cursor:pointer;transition:background var(--t),color var(--t),border-color var(--t)}.sidebar-collapse:hover{background:var(--surface-2);color:var(--text);border-color:var(--border-soft)}.shell.is-collapsed .sidebar-collapse{transform:scaleX(-1)}.side-group-label{display:var(--rail-block)}.nav-item{justify-content:var(--rail-justify)}.nav-label,.nav-item .chip-dev{display:var(--rail-inline)}.nav-badge{position:var(--rail-badge);top:3px;right:5px}.shell.is-collapsed .side-group{gap:3px}.shell.is-collapsed .side-group+.side-group{margin-top:4px;padding-top:10px;border-top:1px solid var(--border-soft)}.shell.is-collapsed .side-nav{gap:4px}.shell.is-collapsed .side-group.is-dev{border-top-style:dashed}.sidebar-footer{padding:10px 12px 12px}.availability-btn{display:flex;align-items:center;gap:9px;width:100%;padding:8px 9px;border-radius:8px;background:var(--surface);border:1px solid var(--border-soft);color:var(--text-dim);font:inherit;text-align:left;cursor:pointer;transition:border-color var(--t),background var(--t)}.availability-btn:hover:not(:disabled){border-color:var(--border-strong);background:var(--surface-2)}.availability-btn:disabled{opacity:.6;cursor:progress}.availability-dot{width:8px;height:8px;border-radius:50%;flex-shrink:0;background:var(--muted)}.availability-btn.is-on .availability-dot,.availability-dot.is-on{background:var(--success);box-shadow:0 0 0 3px var(--success-soft)}.availability-btn.is-off .availability-dot,.availability-dot.is-off{background:var(--muted);box-shadow:0 0 0 3px var(--neutral-soft)}.availability-dot.is-offline{background:transparent;box-shadow:inset 0 0 0 1.5px var(--muted)}.avail-timeline{margin-top:22px}.avail-timeline .card-head{flex-wrap:wrap}.avail-timeline-controls{display:flex;align-items:center;gap:8px;margin-left:auto}.avail-timeline-controls select{min-width:130px}.avail-timeline-summary{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--text);margin:0 0 12px}.avail-timeline .chip-open{margin-left:8px;background:var(--success-soft);color:var(--success)}.chip-source-self{background:var(--primary-soft, var(--neutral-soft))}.avail-timeline tr.avail-row-open td{background:var(--success-soft)}.avail-timeline .table td{vertical-align:top}.state-cell{display:inline-flex}.pool-roster{margin-top:14px;border-top:1px solid var(--border-soft);padding-top:10px}.pool-summary{margin-bottom:8px}.pool-section{margin-bottom:10px}.pool-section:last-child{margin-bottom:0}.pool-section-label{display:flex;align-items:center;gap:6px;font-size:10.5px;text-transform:uppercase;letter-spacing:.08em;font-weight:600;margin-bottom:4px}.pool-agent{display:flex;align-items:center;gap:10px;padding:4px 0 4px 14px;font-size:12.5px}.pool-agent-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.pool-agent .is-dim{opacity:.65}.pool-agent .chip{font-size:10px;padding:0 6px}.availability-text{display:var(--rail-stack);flex-direction:column;min-width:0;flex:1;line-height:1.3}.availability-text strong{font-size:12.5px;font-weight:600;color:var(--text)}.availability-text small{font-size:10.5px;color:var(--muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.availability-caret{display:var(--rail-inline);color:var(--muted);flex-shrink:0}.user-card{padding:8px 4px 4px;justify-content:var(--rail-justify)}.user-meta{display:var(--rail-stack);flex-direction:column}.sidebar-signout{display:flex;align-items:center;justify-content:center;gap:8px}.dash-layout{display:grid;grid-template-columns:minmax(0,1fr) 288px;gap:18px;align-items:start}.dash-main{display:flex;flex-direction:column;gap:16px;min-width:0}.dash-rail{position:sticky;top:92px;display:flex;flex-direction:column;gap:14px}.kpi-row{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:12px}.kpi-card{--kpi: var(--primary);display:flex;flex-direction:column;padding:13px 15px 14px;border-radius:var(--radius-lg);background:var(--surface);border:1px solid var(--border-soft);min-width:0;transition:border-color var(--t)}.kpi-card:hover{border-color:var(--border)}.kpi-primary{--kpi: var(--primary)}.kpi-new{--kpi: var(--primary-2)}.kpi-progress{--kpi: var(--warning)}.kpi-unassigned{--kpi: var(--violet)}.kpi-critical{--kpi: var(--danger)}.kpi-head{display:flex;align-items:baseline;gap:7px;font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.075em;color:var(--muted)}.kpi-dot{width:6px;height:6px;border-radius:50%;background:var(--kpi);flex-shrink:0}.kpi-value{margin-top:7px;font-size:28px;font-weight:600;line-height:1.05;letter-spacing:-.025em;color:var(--text)}.kpi-sub{margin-top:3px;font-size:11.5px;color:var(--muted)}.kpi-meter{display:flex;height:4px;margin-top:14px;border-radius:var(--radius-pill);background:var(--surface-3);overflow:hidden}.kpi-seg{display:block;height:100%;background:var(--kpi)}.kpi-seg-progress{background:var(--warning)}.kpi-seg-missed{background:var(--danger)}.kpi-seg.is-empty{background:transparent}.kpi-note{margin-top:6px;font-size:10.5px;color:var(--muted-2)}.kpi-card.is-loading .sk{display:block}.kpi-row-sla{grid-template-columns:repeat(6,minmax(0,1fr))}.kpi-ok{--kpi: var(--success)}.kpi-warn{--kpi: var(--warning)}.kpi-info{--kpi: var(--primary-2)}.panel{background:var(--surface);border:1px solid var(--border-soft);border-radius:var(--radius-lg);overflow:hidden;min-width:0}.panel-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:13px 16px 11px}.panel-head h2{display:flex;align-items:center;gap:8px;font-size:13px;font-weight:600;color:var(--text);letter-spacing:-.005em}.panel-icon{color:var(--muted)}.panel-note{font-size:11.5px;color:var(--muted)}.panel-link{display:inline-flex;align-items:center;gap:5px;padding:3px 7px;margin-right:-5px;border:none;border-radius:6px;background:transparent;color:var(--primary-2);font:inherit;font-size:12px;font-weight:500;cursor:pointer;transition:background var(--t-fast),color var(--t-fast)}.panel-link:hover{background:var(--primary-soft)}.panel-body{padding:0 16px 14px}.panel-body.is-flush{padding:0}.panel-body.is-tight{padding:0 10px 10px;display:flex;flex-direction:column;gap:5px}.panel-body.is-flush .empty-state{padding:26px 16px 30px}.panel-body.is-flush>.queue-table{border-top:1px solid var(--border-soft)}.dash-breakdowns{gap:16px}.meter-row{display:grid;grid-template-columns:minmax(96px,.9fr) minmax(0,2fr) 30px;align-items:center;gap:12px;padding:5px 0;--meter: var(--primary)}.meter-label{display:flex;align-items:center;gap:8px;min-width:0;font-size:12.5px;color:var(--text-dim)}.meter-icon{color:var(--muted);flex-shrink:0}.meter-dot{width:6px;height:6px;border-radius:50%;background:var(--meter);flex-shrink:0}.meter-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.meter-track{display:block;height:5px;border-radius:var(--radius-pill);background:var(--surface-3);overflow:hidden}.meter-fill{display:block;height:100%;border-radius:var(--radius-pill);background:var(--meter);transition:width var(--t)}.meter-value{text-align:right;font-size:12.5px;font-weight:500;color:var(--text-dim)}.meter-row.is-prio-low{--meter: var(--muted)}.meter-row.is-prio-moderate{--meter: var(--primary)}.meter-row.is-prio-high{--meter: var(--warning)}.meter-row.is-prio-critical{--meter: var(--danger)}.meter-scroll{max-height:232px;overflow-y:auto;padding-right:2px}.agent-load{display:flex;align-items:center;gap:10px;justify-content:flex-end}.agent-row{grid-template-columns:auto minmax(0,1fr) auto;padding-left:16px;padding-right:16px}.rail-action{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:9px 11px;border:1px solid var(--border-soft);border-radius:8px;background:var(--surface-2);color:var(--text-dim);font:inherit;font-size:12.5px;font-weight:500;text-align:left;cursor:pointer;transition:background var(--t),color var(--t),border-color var(--t)}.rail-action:hover{background:var(--surface-3);color:var(--text);border-color:var(--border-strong)}.rail-action svg{color:var(--muted);flex-shrink:0}.rail-action:hover svg{color:var(--primary-2)}.rail-action .chip-dev{margin-left:0}.status-line{display:flex;align-items:center;gap:8px;padding:8px 10px;margin-bottom:8px;border-radius:7px;font-size:12.5px;background:var(--success-soft);color:var(--success)}.status-line.is-warn{background:var(--warning-soft);color:var(--warning)}.status-line svg{flex-shrink:0}.rail-row,.rail-stat{display:flex;align-items:center;gap:10px;padding:7px 0;font-size:12.5px;color:var(--muted)}.rail-row+.rail-row,.rail-stat+.rail-stat{border-top:1px solid var(--border-soft)}.rail-row>span,.rail-stat>span{flex:1;min-width:0}.rail-row strong,.rail-stat strong{font-weight:600;color:var(--text);font-size:13px}.rail-stat-icon{flex:0 0 auto;color:var(--muted)}.rail-stat-icon.is-new{color:var(--primary-2)}.rail-stat-icon.is-progress{color:var(--warning)}.rail-stat-icon.is-handover{color:var(--success)}.rail-cta{margin-top:12px;display:inline-flex;align-items:center;justify-content:center;gap:7px}.page-actions{display:flex;justify-content:flex-end;gap:8px;margin-bottom:14px}.queue-new{display:inline-flex;align-items:center;gap:6px;margin-left:auto}.cell-requester-inline{display:block;font-size:12.5px;color:var(--text-dim);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.spinner-sm{width:13px;height:13px;border-width:1.5px}.icon{flex-shrink:0}@media (max-width: 1240px){.dash-layout{grid-template-columns:minmax(0,1fr)}.dash-rail{position:static;display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}.kpi-row{grid-template-columns:repeat(auto-fit,minmax(168px,1fr))}}@media (max-width: 1080px){.topbar{grid-template-columns:minmax(0,1fr) auto;grid-template-areas:"title actions" "search search";row-gap:12px}.topbar-title{grid-area:title}.global-search{grid-area:search}.topbar-actions{grid-area:actions}}@media (max-width: 900px){.shell{--rail-w: 62px;--rail-inline: none;--rail-stack: none;--rail-block: none;--rail-justify: center;--rail-pad: 0px;--rail-badge: absolute}.sidebar-collapse{display:none}.topbar{padding:12px 16px}.content{padding:18px 16px 64px}.side-group+.side-group{margin-top:4px;padding-top:10px;border-top:1px solid var(--border-soft)}.side-group.is-dev{border-top-style:dashed}.menu-wide{min-width:0;width:calc(100vw - 32px);max-width:340px}}@media (max-width: 620px){.kpi-row{grid-template-columns:repeat(auto-fit,minmax(140px,1fr))}.topbar-title h1{font-size:17px}}.attachment-row{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}.attachment-chip{display:inline-flex;align-items:center;gap:8px;padding:4px 6px 4px 10px;border:1px solid var(--border-soft);border-radius:var(--radius-md, 8px);background:var(--surface-2, var(--surface));max-width:100%}.attachment-chip .attachment-name{font-size:12px;font-weight:500;color:var(--text);max-width:260px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.attachment-chip .btn{padding:2px 8px}.ra-live-note{background:var(--surface-2);border-left-color:var(--border-strong)}.ra-live-note.is-active{background:var(--success-soft);border-left-color:var(--success)}.ra-history{display:flex;flex-direction:column;gap:6px;margin-top:2px}.ra-history-row{display:flex;align-items:baseline;gap:8px;font-size:12px}.ra-who{color:var(--text);font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ra-when{color:var(--muted);margin-left:auto;text-align:right;white-space:nowrap}